Privacy policy — Best Pick Lab Poland

This Privacy Policy describes how we process and protect personal data of users of our website and clients of our laboratory services.

Privacy policy — Best Pick Lab

1. Data controller

The controller of your personal data is Best Pick Lab based in Nowy Targ, Poland.

Best Pick Lab
ul. Grel 54
34-400 Nowy Targ
Poland

Tax ID (NIP): 7352895270
E-mail: kontakt@bestpicklab.pl
Tel.: +48 724 884 889

2. Purposes and legal bases for processing

We process personal data for the following purposes:

  • Fulfilling medical orders: manufacturing orthodontic appliances and other prosthetic work based on referrals from clinicians (legal basis: Art. 6(1)(b) and Art. 9(2)(h) GDPR).
  • Contact and enquiries: responding to questions sent via the contact form or e-mail (legal basis: Art. 6(1)(f) GDPR — legitimate interest).
  • Financial settlement: issuing invoices and keeping accounting records (legal basis: Art. 6(1)(c) GDPR — legal obligation).
  • Marketing: if you have consented to receive our newsletter (legal basis: Art. 6(1)(a) GDPR).

3. Categories of data processed

Depending on the purpose, we may process:

  • Identification data (name, surname).
  • Contact data (phone number, e-mail).
  • Health-related data (impressions, intraoral scans, X-rays — provided by the referring clinician).
  • Invoicing data (tax ID, business address).

4. Recipients of data

Your data may be shared only with authorised recipients:

  1. IT and hosting service providers.
  2. Courier companies (to deliver finished work).
  3. Accounting office.
  4. Partners involved in manufacturing specialist components (e.g. aligner system manufacturers) where necessary to fulfil the order.

5. Retention periods

Data are kept for as long as necessary to fulfil the purpose:

  • Medical records: as required by law (typically 20 years).
  • Accounting records: 5 years from the end of the calendar year in which the tax payment deadline expired.
  • Sales enquiries: for the duration of correspondence and 12 months after it ends.

6. Your rights

In connection with processing of your personal data you have the right to:

  • Access your data and obtain a copy.
  • Rectify inaccurate data.
  • Request erasure (“right to be forgotten”) where this does not conflict with legal obligations of the controller.
  • Lodge a complaint with the supervisory authority (in Poland: the President of the Personal Data Protection Office — PUODO).

7. Cookies

Our website uses cookies to ensure proper operation and to analyse traffic. You can change cookie settings in your browser at any time.