Cooperation

Learn how cooperation with our orthodontic laboratory works. This page contains key information on orders, timeline, logistics, and warranty terms.

Cooperation — Best Pick Lab

Cooperation rules with our laboratory

We make every effort to keep the ordering and production of orthodontic work as intuitive and efficient as possible for you. Below we outline the key information about our cooperation. Alongside our services we also provide ready-made support materials — such as Order forms, Colour chart, Schedule, Aligner instructions and Removable appliance instructions — to make the treatment process easier for both you and your patients.


Ordering orthodontic appliances

You can place orders in several ways:

  • Intraoral scans — submitted through common scanner platforms and open workflows.
  • Traditional impressions — sent by courier to our laboratory.
  • Client Panel — complete online management of orders, statuses, and documents.

To start production smoothly, please include: patient ID, order description, shipping address, and contact details.

Download forms


Production lead-time schedule

Lead time is counted in business days. For repairs, the timeline starts from physical delivery of the appliance to the laboratory.

Type of workIndicative lead time
Bioblock 110 business days
Bioblock 27 business days
Bioblock 3 / 4 / Hybrid14 business days
Retainers5–7 business days
Removable appliances10 business days
Fixed appliances14 business days
Mini-implant appliances10–14 business days
Aligners3 weeks (from plan approval)
Repairs3 business days

Order execution and logistics

In our field there is no room for rushing. Every production step affects the final result, so we follow a strict process.

  • Lead time: counted from the moment scans or physical impressions are delivered to our laboratory until completion of the work.
  • Express service: available after prior telephone confirmation; subject to an additional fee.
  • Shipping and delivery: on the final production day a shipping label is generated and the parcel is dispatched by the next business day. Standard delivery takes 2–3 business days; a significant proportion of orders arrives within 24 hours. You will receive an SMS notification with the parcel tracking number on the day of dispatch. We recommend tracking progress on the carrier's website.
  • Non-standard shipping: Saturday delivery is not available. Delivery by a specific time carries an additional fee and cannot be guaranteed by the carrier.

Note: delivery time depends on the carrier, so we recommend planning patient appointments with a safety buffer.

Terms of Service

Full Terms of Service — delivery schedule


Work execution stages

  1. Order reaches the laboratory (e-mail, courier, or Client Panel).
  2. The order intake team verifies completeness of data, creates documentation, and enters the case into the system with an assigned case number and lead time.
  3. Models are prepared (3D-printed working and diagnostic models are produced).
  4. The case enters the appropriate production queue grouped by delivery date.
  5. The work moves through all production departments: wire bending, acrylic processing, clasps, and finishing.
  6. The finished appliance undergoes quality control inspection.
  7. The approved case is transferred to the shipping department and a courier label is generated.
  8. The courier collects the parcel; an SMS with the tracking number is sent to the practice.

Eco-friendly packaging

To protect appliances and reduce waste, we use reusable packaging.

  • Each parcel includes a return pouch for subsequent shipments.
  • For fully digital practices, we can arrange free collection of empty packaging.

Warranty terms

We are confident in our quality and provide warranty for our work:

  • 1 month for removable appliances.
  • 3 months for fixed appliances.

During the warranty period, qualifying repairs are performed free of charge after laboratory assessment.

Find details in the Warranty terms.

Warranty does not apply when:

  • The appliance was repaired or modified by another dental laboratory.
  • Damage resulted from causes beyond our control (e.g., non-compliance with wear instructions, damage by pets, or mechanical crushing).
  • A clear discrepancy exists between the patient’s current intraoral conditions and the originally submitted scan or impression — provided the appliance correctly fits the working model we produced.
  • The appliance does not fit or was damaged during fitting adjustments due to changes in the patient’s oral conditions (including as a result of natural orthodontic treatment progress).